Shipping & Delivery
Last updated · April 2026Here’s everything you need to know about how we deliver your order.
Where We Ship
We currently ship across Rwanda, Uganda, Kenya and globally.
Processing Time
- Orders are shipped same day or within 1 business days after payment is confirmed.
- Orders placed on weekends or public holidays are processed the next business day.
Delivery Times
- Kigali: same day delivery for orders placed before 4PM, next day for others.
- Other cities in Rwanda: 2 business days.
- Regional : 2-4 business days.
- International : 7-14 business days.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery address. Free delivery may apply to orders above a certain value — details are shown at checkout when applicable.
Order Tracking
Once your order ships, you’ll receive a notification with tracking details and a WhatsApp update from our team.
Failed Deliveries
If our courier is unable to reach you after reasonable attempts, your order will be returned to us. A re-delivery fee may apply to resend.
Questions?
Contact us via our contact page or WhatsApp for any delivery concerns.