Frequently Asked Questions

Quick answers to the questions we hear most often.

Ordering

How do I place an order? Add items to your cart, review in the cart page, and click Checkout. Fill in your details and choose a payment method.

Can I change or cancel my order? Yes, as long as it hasn’t shipped. Contact us as soon as possible.

Payment

What payment methods do you accept? We accept mobile money, bank transfer, and major cards at checkout.

Is it safe to pay on the site? Yes. Payments are processed through secure, encrypted gateways. We do not store your card details.

Sizing

How do I know my size? Each product page has a size guide. If you’re between sizes or unsure, message us on WhatsApp and we’ll help.

What if my item doesn’t fit? See our returns & exchanges policy.

Shipping

How long does delivery take? See our shipping & delivery page for full details.

Do you ship outside Rwanda? Regional delivery is available on request — contact us before ordering.

Returns

What’s your return policy? See our returns & exchanges page. Returns are accepted within 7 days on eligible items.

Account

Do I need an account to buy? No — guest checkout is available. But creating an account lets you track orders and check out faster next time.

I forgot my password. Use the “lost password” link on the login page to reset it by email.

Still have questions?

Reach out via our contact page or WhatsApp — we reply within one business day.